Accounting software support

Senior 2nd / 3rd Line Application Support Consultant (ERP Support Consultant, Application Support Consultant, Finance ERP, SQL Server) - Become the senior go-to expert in a growing ERP vendor

A Senior 2nd / 3rd Line Application Support Consultant (ERP Support Consultant, Application Support Consultant, Finance ERP, SQL Server) is required by a fast-moving, innovative ERP vendor based in Halesowen, offering hybrid working (3 days office / 2 days remote) and a salary of up to £55,000. This ERP vendor delivers market-leading ERP and logistics solutions into the home oil distribution sector, supporting clients ranging from small operators to large-scale enterprises with £500M turnover. Due to growth, they are expanding their support team and need an experienced Application Support Consultant to step into a senior role.

To be successful in this ERP Support Consultant role, you will have:

• Proven experience in 2nd and 3rd line application support within an ERP / Finance ERP environment

• Strong background supporting accounting software with complex finance processes

• Confidence engaging with Finance Directors and CFOs on accounting and system issues

• Solid technical awareness, with SQL Server experience highly desirable

• A passion for application support, problem solving, and building long-term client relationships

This is a brilliant opportunity for a Senior Application Support Consultant who thrives on solving complex problems, enjoys learning, and wants to take ownership as the senior escalation point. You will be supported with proper training and given the autonomy to develop your expertise further within a stable, low-pressure environment.

In this Application Support Consultant position, your day-to-day work will involve logging and managing support calls, truly listening to clients to understand issues, and resolving a wide range of functional and technical problems. You will support modules including invoicing, purchasing, stock, distribution, CRM, logistics, and route planning. Queries range from straightforward accounts questions through to complex accounting challenges and database-related issues, making this a varied and engaging ERP Support Consultant role.

What's on offer:

• Salary up to £55,000

• Hybrid working - 3 days office / 2 days remote

• Opportunity to become the senior ERP Support Consultant in the business

• A supportive, friendly company with exceptional staff retention

• Full training to ensure you succeed and continue developing

If you are an experienced ERP Support Consultant, Application Support Consultant, or Finance Systems Support Consultant with strong SQL Server and Finance ERP experience, this is a fantastic long-term opportunity.